Who We Are
We are Luckymate Casino, a UK-facing online casino launched in 2025 and operated by Luckymate Ltd, registered in England and Wales. This page sets out who runs the site, how we are licensed, and the standards we hold ourselves to.
Our Story
Why we launched
Luckymate Casino went live in 2025 under licence 8048/JAZ2025-389. We built it because UK players were juggling too many accounts: one site for slots, another for live tables, a third for fast withdrawals. We wanted a single platform that does all three without compromise.
Our founding team came from payments and game-studio backgrounds, so two decisions were made early. First, withdrawals would be processed around the clock, with e-wallets settling in 0 to 24 hours. Second, the library would launch with the studios players actually search for, not just whoever offered the cheapest integration.
- 2025: platform goes live under Curaçao licence 8048/JAZ2025-389
- Launch catalogue of 1,400 games across 23 studios
- Crypto deposits and withdrawals added at launch (BTC, ETH, USDT, LTC)
- Five-tier loyalty club introduced with cashback of up to 15%
What We Offer
The library in numbers
The catalogue stands at 1,400 games. Slots make up 1,180 of them, alongside 130 live dealer tables, 70 table games, 45 jackpots and 10 crash titles. We are a casino only, with no sportsbook, because we would rather do one thing properly.
Deposits start at £10 and can be made with Visa Debit, Mastercard Debit, PayPal, Trustly, Apple Pay, Google Pay, Paysafecard, Skrill, Neteller, MiFinity, Jeton or crypto. Withdrawals run to £5,000 per day and £20,000 per month, with no fees on either side.
- 1,180 slots from Pragmatic Play, Nolimit City, Hacksaw, BTG and 19 more studios
- 130 live tables powered mainly by Evolution
- Currencies supported: GBP, EUR, BTC, ETH, USDT
- Mobile-optimised HTML5 site for iOS and Android browsers, no app download needed
Our Licence and Regulation
Jurisdiction and compliance
We operate under Curaçao licence 8048/JAZ2025-389, held by Luckymate Ltd. That licence commits us to audited operations, segregated player funds and dispute procedures you can escalate independently of us.
Know-your-customer checks run automatically at registration, and identity, address and payment method verification is completed before your first withdrawal. We do not accept players from the USA, Australia, France, the Netherlands, Belgium, Italy, Sweden, Turkey or any other jurisdiction where online gambling is prohibited.
| Item | Detail |
|---|---|
| Licence authority | Curaçao |
| Licence number | 8048/JAZ2025-389 |
| Operating company | Luckymate Ltd, registered in England & Wales |
| Verification | Automated ID checks at registration, full KYC before first withdrawal |
Security and Fairness
How we protect you
All traffic between your device and our servers is encrypted with TLS, and account data is stored encrypted at rest. Payment processing runs through licensed PSPs, so your card and wallet details never sit on our infrastructure in usable form.
Every slot and table game on the site uses a certified random number generator, tested by independent laboratories before the studio ships it. We only integrate studios whose RNG certification is current, and our licence obliges us to keep evidence of that testing on file.
- TLS encryption on all connections
- Certified RNGs on all 1,400 games
- Segregated player funds
- Withdrawal limits of £5,000 per day and £20,000 per month as a fraud safeguard
Our Commitment to You
Responsible gambling
Gambling should be a paid hobby, not a problem, and our tools reflect that. You can set deposit limits, loss limits, session reminders and reality checks yourself, take a time-out, or self-exclude via GAMSTOP at any time. Support agents can also close your account on request.
We publish full bonus terms up front. The welcome package of a 200% match up to £200 plus 50 free spins with promo code LUCKY200 carries a 35x wager on bonus plus deposit, a £2,000 cap on winnings from bonus funds and a 30-day validity window. Those numbers are on the promotion page, not buried in a footnote.
We also link out to GamCare and BeGambleAware from every page of the site, because some conversations belong with trained counsellors rather than a support chat.
- Deposit and loss limits, self-set in your account
- Session reminders and reality checks
- Time-out and self-exclusion via GAMSTOP
- Links to GamCare and BeGambleAware
Talk to the Team
Reach us any time
Our support desk operates 24 hours a day, 7 days a week. Live chat answers most queries in under a minute, and email to [email protected] gets a reply within the hour even at weekends.
Behind the platform sits a team split between game operations, payments and compliance, all working for Luckymate Ltd in England and Wales. If you have a complaint that our support team cannot resolve, our licence gives you a formal escalation route, and we will point you to it rather than argue.
- Live chat: 24/7
- Email: [email protected]
- Languages: English, Deutsch, Español
Frequently asked questions
Who owns Luckymate Casino?
Luckymate Casino is owned and operated by Luckymate Ltd, a company registered in England and Wales, under Curaçao licence 8048/JAZ2025-389.
When did Luckymate Casino launch?
We launched in 2025 with a catalogue of 1,400 games and crypto support from day one.
Is Luckymate Casino licensed?
Yes. We hold Curaçao licence 8048/JAZ2025-389, which requires audited operations, segregated player funds and certified random number generators.
How is my data protected?
All connections use TLS encryption, payment details are handled by licensed PSPs, and identity verification is completed before your first withdrawal.
How can I contact support?
Live chat is available 24/7, or you can email [email protected]. We answer in English, German and Spanish.