Our Terms and Conditions

These Terms and Conditions govern your use of the Luckymate Casino platform at lucky-mate.uk.com. By registering an account or placing a wager with us, you accept every clause set out below.

Accepting Our Terms

When you tick the acceptance box at registration, or when you first log in and place a bet after we publish an update, a binding agreement takes effect between you and Luckymate Ltd (registered in England & Wales). We advise you to read these Terms in full before playing, because they define your rights, our obligations and the circumstances in which wagers may be voided.

The agreement applies to every part of our platform: the website, mobile-optimised site, games, promotions and support channels. If you do not accept any clause, do not register or continue playing. Continued use after an update is published counts as acceptance of the revised version.

Who May Register and Play

You may open an account only if you are at least 18 years old, or the minimum legal gambling age in your jurisdiction if higher, and resident in a jurisdiction where online gambling is lawful. Players located in the USA, Australia, France, the Netherlands, Belgium, Italy, Sweden, Turkey or any other prohibited jurisdiction may not hold an account or place wagers with us.

One account per person, per household, per IP address and per payment method. Duplicate accounts are closed and associated balances may be forfeited. As part of registration we run automated identity checks; before your first withdrawal we complete full verification of identity, address and payment method.

You must register with accurate, current personal details and keep them up to date.
You must not hold more than one account at any time.
You must pass our Know Your Customer (KYC) checks before funds are released.
You are responsible for keeping your login credentials confidential.
You confirm that all funds you wager are lawfully yours.

Deposits, Withdrawals and Verification

We accept Visa Debit, Mastercard Debit, Trustly, Apple Pay, Google Pay, Paysafecard, PayPal, Skrill, Neteller, MiFinity, Jeton and the cryptocurrencies Bitcoin, Ethereum, Litecoin and Tether. The minimum deposit and minimum withdrawal are £10 each. Withdrawals are capped at £5,000 per day and £20,000 per month. We charge no fees on deposits or withdrawals.

E-wallet withdrawals are processed within 0–24 hours, debit cards within 1–3 business days and bank transfers within 3–5 business days. Withdrawals are paid to the same method used for deposit wherever possible. No withdrawal is released until our KYC verification is complete; you may be asked for a valid ID, proof of address and proof of payment method.

Accounts dormant for 12 consecutive months may be charged a monthly administration fee on remaining balances.
We may request updated verification documents at any time.
Large or unusual withdrawals may undergo additional security review.
Funds must be wagered at least once before withdrawal in line with anti-money-laundering rules.

Bonus and Promotion Rules

Bonuses, free spins, cashback and tournament prizes we offer are subject to wagering requirements, maximum bet limits and expiry periods stated in the specific promotion terms, which form part of these Terms. Where promotion terms conflict with these general Terms, the promotion terms prevail for that offer.

Misuse of promotions voids the bonus, any winnings derived from it, and may lead to account closure. We reserve the right to withhold or reclaim bonus funds where promotional rules have not been met in spirit or in letter.

Wagering requirements must be completed before bonus winnings become withdrawable.
Bets above the maximum permitted stake while a bonus is active void the bonus and its winnings.
Certain games may be excluded or contribute at a reduced rate toward wagering.
Bonuses expire after the validity period stated in the offer; unused bonus funds and winnings are removed.
Only one bonus may be active per account unless a promotion states otherwise.

Prohibited Conduct on Our Platform

You agree not to use our platform unlawfully or unfairly. We monitor play patterns, devices, payment behaviour and network data to detect abuse. Where prohibited conduct is confirmed, we may void wagers, confiscate balances and permanently close the account.

Circumventing territorial restrictions through VPNs, proxies or similar tools is a material breach of these Terms and may constitute an offence in your jurisdiction.

Fraud, manipulation or exploitation of software errors.
Chargebacks or reversed deposits.
Multiple accounts or account sharing.
Collusion with other players or coordinated bonus abuse.
Use of bots, automated tools or artificial intelligence to play.
Playing from a restricted jurisdiction while masking your location.

Setting Limits and Self Exclusion

You may set deposit limits, loss limits, session reminders and reality checks at any time from your account settings or by contacting support. Limits take effect immediately when tightened and after a cooling-off period when increased. You may also take a time-out or self-exclude via GAMSTOP, and request full account closure.

Where we identify signs of gambling-related harm, we are required to act: we may contact you, apply protective limits or suspend the account. Support and guidance are available through GamCare, BeGambleAware and GAMSTOP, and our support team is reachable by live chat or at [email protected], 24 hours a day, 7 days a week.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting support; we will confirm closure in writing and return any withdrawable balance after verification. We may close or suspend an account where these Terms are breached, where verification fails, or where we are legally required to do so.

If you have a complaint, contact our support team first and we will acknowledge it promptly and aim to resolve it without delay. Unresolved disputes may be escalated under our formal complaints procedure. These Terms are governed by the laws applicable to our licence issued in Curaçao (licence 8048/JAZ2025-389), and you agree to the dispute resolution mechanisms described therein before pursuing any other remedy.

How We Update These Terms

We may amend these Terms at any time to reflect changes in law, licence conditions, our services or responsible gambling obligations. The current version is always published on this page with its effective date; material changes are additionally notified to you by email or an in-platform notice before they take effect.

Your continued use of the platform after the effective date of a change constitutes acceptance. If you disagree with a revision, you may close your account before that date, and the previous Terms remain applicable to transactions already completed.

Frequently asked questions

At what age can I open a Luckymate Casino account?

You must be at least 18 years old, or the higher minimum gambling age of your jurisdiction, and resident where online gambling is legal.

Can I withdraw before completing KYC verification?

No. We verify your identity, address and payment method before releasing your first withdrawal. Verification typically takes a short time once documents are received.

What happens if I breach the bonus rules?

The bonus and any winnings derived from it are voided, and repeated abuse may result in account closure and forfeiture of balances.

Can I use a VPN to play from a restricted country?

No. Masking your location to bypass territorial restrictions is a material breach of our Terms and leads to account closure.

How will I know when the Terms change?

The current version is always on this page, and we notify you of material changes by email or in-platform notice before they take effect.